Through the metal grate

At the small shop near me, an iron grate set in a large window solidly separates me, the customer, from anything in the shop that I want. Many, and probably most, general stores here bar any customer entrance. All exchanges pass through the holes of that grate.

My shop is run by a young man who’s about 20 years old. In the rooms adjacent to the shop, his mother, father and sister come and go, cook, clean and do other living. But this boy runs the shop from 7 a.m. until 10 p.m. every single day. The exception is Christmas and New Year’s Day when his sister helps him run the shop from 7 a.m. until 10 p.m. This explains why the clerk returns my greetings when I approach the grate with heavy lethargy. When I tell him what I want–matches, soap, green Christmas wrapping paper, sugar, oil–he rises from his chair sloth-like. I don’t know if sloths rise but if they do, they look like this clerk. When I ask for a half kilo of sugar, he retrieves a wrinkled piece of wax paper and lets it flutter onto a metal scale, then plops metal weights on the other side of the scale, and pours the golden brown grains of sugar onto the paper. Three sugar grains before the scale drops down, he stops pouring and begins to shake the sugar onto the paper. The instant the scale has dropped, the shaking stops, and he lifts the wax paper by two opposite corners, pouring the sugar into a bag from a third corner.

Even though ten customers have arrived and shouted out their requests–I want a cigarette! I want a bar of soap! You didn’t give me the right change last time!–he moves through the weighing of sugar just as slowly as when he began. To assert their position in line, each customer thrusts his hand through the grate waving money at him. The customer returning an empty soda bottle shoves that through the grate.

But while the customers and their demands with their thrusting hands are gathering like thundering clouds, the clerk is sorting in his mind who he can get rid of quickly and whose demand will take time. The soda bottle comes first, the cigarette comes second. The right change will take some thinking, calculating and jousting.

Requests for cooking oil or kerosene are usually last on his list because those, like the pouring and weighing of sugar, take time. Though the customer has brought her own container, the shop clerk has his own standard measuring containers–a soda bottle for the oil and a beer bottle for the kerosene. With a small metal dipper, he pours the oil from a large drum into the bottle through a funnel. Not one drop of either oil or kerosene is spilled onto the floor. (He does not work for British Petroleum.) After he’s poured the liquid into his soda or beer bottle, he pours it into the customer’s container, usually a left-over jug of oil bought a year ago. Both the clerk and customer deliver the jug, which usually doesn’t have a lid, through the grate at the only angle it will fit without spilling a drop.

When the bread man delivers 25 loaves of bread on his bicycle stacked sky high with milk crates full of bread with more loaves tied and swinging on the crates’ sides, each of those 25 loaves is passed one at a time through the window grate. The clerk could let the bread man through the back door to deliver ten loaves at a time, but he doesn’t.

In this way, we do our small shopping.